Paradise Inn Group

Job Description:

Key Responsibilities

A. Hotel Security Management

• Develop and implement hotel security policies, procedures, and operational standards across all assigned properties.
• Ensure the safety and security of hotel guests, employees, visitors, and contractors.
• Supervise and monitor the performance of Hotel Security Managers, Security Supervisors, and security teams.
• Conduct regular security audits, inspections, and risk assessments across all hotels.
• Ensure effective control of hotel entrances, exits, back-of-house areas, loading docks, parking areas, and restricted zones.
• Monitor CCTV systems, access control systems, fire alarm systems, and other security equipment.
• Ensure proper implementation of key control procedures and lost-and-found security protocols.
• Investigate theft, guest complaints related to security, employee misconduct, accidents, and security incidents.
• Ensure accurate incident reporting, investigation documentation, and follow-up actions.
• Coordinate with police, civil defense, emergency services, and other government authorities.
• Establish and regularly review emergency response, evacuation, and crisis management plans.
• Monitor security manpower planning, duty rosters, attendance, and discipline.
• Ensure security teams provide professional guest service while maintaining appropriate security standards.

B. Hotel Administration Management

• Oversee administrative activities and general services across assigned hotels.
• Monitor office administration, facilities, housekeeping support services, and general maintenance coordination.
• Ensure proper management of hotel assets, equipment, and administrative supplies.
• Supervise administrative personnel and monitor their performance.
• Monitor administrative budgets and control operational expenses.
• Ensure proper documentation, filing, and record management.
• Coordinate with Human Resources, Finance, Procurement, Engineering, Housekeeping, and other hotel departments.
• Ensure compliance with company policies and administrative procedures.
• Monitor service contracts, outsourced services, and third-party suppliers.
• Identify opportunities to improve administrative efficiency and reduce operational costs.

C. Fire, Life Safety & Emergency Management

• Ensure implementation of fire prevention and life safety procedures.
• Coordinate regular fire drills and emergency evacuation exercises.
• Ensure fire extinguishers, fire alarms, emergency exits, and firefighting systems are inspected and maintained in coordination with Engineering.
• Monitor compliance with fire and life safety requirements.
• Ensure security teams are trained in emergency response and evacuation procedures.
• Participate in hotel crisis management and business continuity planning.
• Follow up on corrective actions resulting from safety inspections and audits.

D. Leadership & Team Development

• Provide leadership and guidance to security and administration teams across all assigned hotels.
• Set departmental objectives, responsibilities, and performance standards.
• Conduct regular hotel visits and operational inspections.
• Evaluate Security Managers and administrative team performance.
• Identify training requirements and ensure continuous professional development.
• Promote a culture of safety, discipline, service excellence, and accountability.
• Support hotel management in resolving operational and security-related challenges.

E. Reporting & Compliance

• Prepare monthly security and administration performance reports.
• Submit reports on security incidents, investigations, risks, and corrective actions.
• Monitor compliance with hotel brand standards and company policies.
• Conduct periodic security and administrative audits.
• Report major risks and critical incidents to senior management immediately.
• Develop improvement plans based on audit findings and operational performance.

Qualifications & Experience

• Bachelor's degree in security management, Business Administration, Hospitality Management, or a related field.

• multi-property operation.
• Previous experience in 4-star or 5-star hotels is preferred.
• Strong knowledge of hotel security operations, fire and life safety, emergency management, and risk assessment.
• Experience dealing with government authorities and emergency services.
• Knowledge of international hotel standards and hospitality operations is an advantage.

Required Competencies

• Strong leadership and people management.
• Excellent communication and interpersonal skills.
• Guest service orientation and professional conduct.
• Crisis management and decision-making.
• Risk assessment and investigation skills.
• Strong planning and organizational abilities.
• Budget control and cost management.
• Report writing and analytical skills.
• Ability to manage multiple properties and teams.
• High integrity, confidentiality, and professional ethics.