Paradise Inn Group
Front Office Shift Leader
Alexandria•Full-time
About the Job
We are seeking a well-groomed, friendly, and professional Front Office Shift Leader to be the welcoming face of our hotel. The ideal candidate will be responsible for greeting guests, managing online and telephone bookings, and verifying payment methods during check-in.
You should demonstrate a pleasant disposition, maintain a professional attitude with both guests and team members, and contribute to delivering a high-quality guest experience.
Fluency in English (spoken and written) is essential for this role.
Receptionist Responsibilities:
- Greet and check guests in and out efficiently and courteously.
- Manage reservations made via phone, email, or online platforms.
- Verify payment methods and process transactions during check-in.
- Assign rooms and inform guests about available hotel promotions or special offers.
- Coordinate transportation services upon guest request.
- Provide guests with information about hotel amenities, services, and policies.
- Stay informed about local attractions, events, and activities to assist guests with recommendations.
- Act as a host for conferences and events, ensuring all preparations are in place and guest needs are met.
Hotel Front Desk Requirements:
- Bachelor’s degree in a relevant field.
- Fluent in English (spoken and written); proficiency in French or another language is an asset.
- Previous hospitality experience is a plus.
- Strong communication skills, both written and verbal.
- Professional appearance and well-presented demeanor.
- Proficient in Microsoft Office applications.
- Demonstrated ability to learn quickly and adapt on the job.
- Committed to delivering excellent customer service.
- Flexible with working hours, including weekends and holidays.
Benefits:
- Attractive and competitive salary packages.
- Luxury accommodation for non-resident hires.
- Monthly performance-based bonuses.
- Private health insurance.
- Life insurance coverage.
About Paradise Inn Group
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria’s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe & Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.