Paradise Inn Group
Guest Relation
Al Mesallah Sharq, Alexandria Governorate•Full-time
About the Job
The chief responsibility of a Guest Relations Agent is to ensure that every guest has a comfortable, pleasant stay and has access to the services that the hotel provides. By performing Guest Relations job duties, they can boost guest satisfaction rates, encouraging repeat business that drives the success of a hospitality business. They also resolve issues to improve the overall efficiency of an establishment.
Job Description:
Job Description:
- Reviewing arrival lists to identify VIP guests
- Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
- Providing information about services, amenities and local attractions
- Recording all customer interactions in a logbook or customer relationship management software program
- Empathizing with upset guests and helping to resolve their issues
Requirements:
- Previous experience 2-3 years in the same field
- Bachelor's degree in tourism and Hotels or any related field
- Active listening skills to understand guests’ needs and desires
- Problem-solving skills to offer solutions when guests lodge complaints
- Strong oral communication skills to interact with guests and coworkers
- Multitasking skills to attend to the needs of multiple guests at once
- Computer skills to utilize reservation systems, email and customer relationship management software
- Familiarity with hotel health and safety standards