Paradise Inn Group
Guest Relations Agent
Alexandria•Full-time
About the Job
Guest Relations Agent.
Job Summary:
The Guest Relations Agent plays a vital role in ensuring each guest enjoys a comfortable and pleasant stay, making full use of the hotel’s services and amenities. This position is key to enhancing guest satisfaction, fostering guest loyalty, and supporting the hotel’s long-term success. The agent also handles and resolves issues efficiently to contribute to smooth daily operations.
Key Responsibilities:
- Review arrival lists to identify and prepare for VIP guests.
- Personally greet VIP guests and serve as their point of contact throughout their stay.
- Provide guests with accurate information about hotel services, amenities, and local attractions.
- Log all guest interactions using CRM software or a logbook to maintain service continuity.
- Demonstrate empathy and problem-solving skills when handling guest complaints or concerns.
Requirements:
- 2–3 years of experience in a similar role within the hospitality industry.
- Bachelor’s degree in Tourism, Hotel Management, or a related field.
- Active listening skills to understand and anticipate guest needs.
- Strong problem-solving abilities to handle guest issues efficiently.
- Excellent oral communication skills for interacting with guests and team members.
- Ability to multitask and prioritize guest needs in a dynamic environment.
- Proficient computer skills, including use of reservation systems, email, and CRM software.
- Familiarity with hotel health and safety standards.
About Paradise Inn Group
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria’s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe & Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.