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The chief responsibility of a Guest Relations Agent is to ensure that every guest has a comfortable, pleasant stay and has access to the services that the hotel provides. By performing Guest Relations job duties, they can boost guest satisfaction rates, encouraging repeat business that drives the success of a hospitality business. They also resolve issues to improve the overall efficiency of an establishment.

Job Description:

Reviewing arrival lists to identify VIP guests
Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
Providing information about services, amenities and local attractions
Recording all customer interactions in a logbook or customer relationship management software program
Empathizing with upset guests and helping to resolve their issues

Requirements:

Previous experience 2-3 years in the same field
Bachelor's degree in tourism and Hotels or any related field
Active listening skills to understand guests’ needs and desires
Problem-solving skills to offer solutions when guests lodge complaints
Strong oral communication skills to interact with guests and coworkers
Multitasking skills to attend to the needs of multiple guests at once
Computer skills to utilize reservation systems, email and customer relationship management software
Familiarity with hotel health and safety standards

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Apply for Guest Relation at Paradise Inn Group